Refund policy
Return & Refund Policy (English Version)
Returns within 30 days
You have 30 days from the date you receive an item to request a return.
To be eligible, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@stronghealthypeople.com. Returns must be sent to the address provided at the time of contact.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send the package. Items returned without a prior request will not be accepted.
For any questions about returns, you can contact us anytime at info@stronghealthypeople.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. This allows us to evaluate the issue and resolve it quickly.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without providing justification.
As above, the item must be in the same condition as when received: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we’ll notify you to let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@stronghealthypeople.com.